Responsible Gaming at tk368

1. 18+ Age Restriction

tk368 operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any bet or wager on the platform. This policy applies without exception to all players in Bangladesh and any other jurisdiction from which the platform may be accessed.

During the account registration process, every player is required to confirm that they are aged 18 or above. As part of our Know Your Customer (KYC) verification process, tk368 may request a copy of your National Identity Card (NID), passport, or other government-issued identification document to confirm your date of birth. Any account found to belong to a player under the age of 18 will be closed immediately, all funds will be returned to the payment method of origin, and the matter will be escalated to our compliance team.

If you are a parent or guardian and you believe a minor has registered an account on tk368, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act within one business day.

2. Safe Play Principles

Gambling on tk368 — whether you are betting on a BPL cricket match, spinning slots, or playing a live casino table game — should always be approached as a leisure activity with a fixed, affordable entertainment budget. The following safe play principles guide our approach to player welfare and should guide yours as a player:

• Only bet what you can afford to lose. Never use rent money, bill payments, household funds, or borrowed money to fund your gambling activity. Set an entertainment budget before each session and stop when it is spent.
• Gambling is not a way to make money. All casino games and sports bets carry a house edge or inherent risk. Over the long term, the house maintains a statistical advantage. Do not gamble with the expectation of generating income or recovering previous losses.
• Do not chase losses. One of the most common triggers of problem gambling is the impulse to place increasingly large bets to recover money already lost. If you find yourself thinking "just one more bet to get it back", take a break immediately.
• Keep track of time spent gambling. It is easy to lose awareness of how long a session has lasted, particularly on live casino games and slot machines. Use your account's session history to monitor your time in play and set personal time limits.
• Balance gambling with other activities. If gambling has become the primary leisure activity in your life, that is a warning sign. Maintaining a balanced lifestyle — with social activities, exercise, and family time — is important for mental wellbeing.
• Do not gamble under the influence. Alcohol, medication, and other substances impair judgement. Decisions made while impaired often result in bets larger than intended and regret afterwards.

3. Player Protection Tools

tk368 provides a suite of account-level tools designed to give players direct, immediate control over their gambling behaviour. These tools are available to every registered player through the Account Settings section of the platform. You do not need to contact support to activate most of these tools — they are self-service and take effect immediately upon confirmation.

All protection tool changes — including the activation of deposit limits, time-out periods, and self-exclusion — are logged with a timestamp in your account activity history. Increases to existing limits (such as raising a deposit cap) are subject to a mandatory 72-hour cooling-off period before taking effect, providing a natural pause for reflection. Reductions to limits take effect immediately with no delay.

4. Self-Exclusion

Self-exclusion is the most comprehensive protection tool available on tk368. When you activate a self-exclusion, your account is fully suspended — you cannot log in, place bets, deposit funds, or receive promotional communications — for the entire duration you select. Available self-exclusion periods are:

• 6 months — recommended for players experiencing a short-term increase in gambling activity
• 1 year — suitable for players who need a longer structured break
• 2 years — for players who recognise a persistent pattern of problematic play
• 5 years — for players who want an extended, serious commitment to stopping gambling
• Permanent exclusion — irreversible account closure; cannot be undone under any circumstances

To apply for self-exclusion, follow these steps:

5. Deposit & Spending Limits

Deposit limits allow you to define exactly how much money you are willing to move into your tk368 account within a given time window. This is one of the most practical and proactive tools for maintaining control over your gambling budget. tk368 supports three types of deposit limit:

• Daily deposit limit: Maximum total deposits within a single 24-hour period (resets at midnight Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: Maximum total deposits within a rolling 7-day window.
• Monthly deposit limit: Maximum total deposits within a calendar month.

Limits can be set in Bangladeshi Taka (BDT) and apply to deposits made through all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Once a limit is reached within the defined period, the platform will automatically decline further deposit attempts and notify you by on-screen message.

As noted above, reductions to your existing limit take effect immediately. If you lower your weekly deposit limit from ৳10,000 to ৳5,000, the new cap applies from the moment of confirmation. Increases to limits are subject to a mandatory 72-hour review and cooling-off period before they become active — this is by design, to give you time to reconsider.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs are associated with gambling behaviour that may be becoming harmful. If you recognise several of these patterns in your own activity, we strongly encourage you to use the protection tools described on this page or reach out to our support team.

Recognising these signs is not a cause for shame — problem gambling is a well-documented behavioural condition that affects people across all demographics and income levels. The most important step is acknowledging the pattern and taking action early, before the financial and personal consequences become severe.

7. Support & Help Resources

tk368 encourages any player who is concerned about their gambling behaviour — or that of someone close to them — to seek information and professional support. While tk368 is committed to providing platform-level tools, independent support organisations offer trained counsellors, helplines, and structured programmes that can make a meaningful difference.

If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, reaching out to a mental health professional or community welfare organisation is a practical and effective step. You do not need to be in a crisis to seek guidance — early intervention is almost always more effective than waiting.

8. Contact tk368 Support

tk368's player welfare team is available 24 hours a day, 7 days a week, including Eid, national holidays, and BPL cricket season. If you need to activate a protection tool, request an account review, discuss a concern about your gambling habits, or report a suspected underage player, please reach out using the contact details below.

When emailing about a responsible gaming matter, please include your registered username and a brief description of your concern. You do not need to provide extensive detail — our team will ask only the questions necessary to help you effectively. We treat all responsible gaming enquiries with the utmost confidentiality.

tk368 takes every responsible gaming enquiry seriously. We will never penalise a player for reaching out with concerns, and we will never use information shared in a welfare enquiry for commercial or marketing purposes. Player safety is a commitment that sits above commercial considerations at tk368.

Remember: gambling should be enjoyable. If it stops being fun, it is time to take a break. tk368's tools are here whenever you need them — and so is our team. 18+ Only